This approach will work in many (but not all) chat support environments.
I have a different expectation when interacting with a rep at Zappos than I have of an employee at, say, Fidelity Investments.
Scenario 5) How to transfer a customer to a different chat or phone representative: Suggested script: “[Their name], I’m going to transfer you to the [related department].
The Skin-smart™ fabric is enriched with Vitamin E and Aloe to soothe sensitive skin, while Odor-Guard technology prevents odors before they start.In my experience, a more accurate description of this type of customer is “discerning” – meaning that he notes differences or distinctions between what he expected and what he received.A discerning customer exhibits keen insight and good judgment. There was also a reference to using I worry whenever I see the word “canned” in an article offering customer service advice.Thank you for your patience as we work through this issue!” My take: I like the proactive nature and transparency of this response.