2.1 These Conditions of Carriage apply to the Carriage of all Vehicles and their Passengers, Commercial Goods and Personal Belongings on Shuttles.2.2 Carriage on Shuttles is subject to all applicable Regulations issued by Competent Authorities and all terms and conditions of sale to which any Ticket is subject.The Ticket is the evidence of the Contract of Carriage with the Customer.2.1 Whether you can receive a refund or upgrade your booking depends on your fare type. Upgrades are subject to availability and you will also have to pay the difference between the price you paid for the original booking and the price applicable to the new booking.2.2 When Standard or Short Stay Saver tickets are upgraded to Flexiplus or 5 day Flexiplus, only the supplement paid for the upgrade will be refunded.The cardholder must present the card used for payment on arrival at Check-In. If you pay with a debit or credit card at Check-In you will be charged in local currency.The taking of any of the above steps by Eurotunnel shall be in full and final settlement of any claim any Customers may have against Eurotunnel.3.5 Passengers failing to comply with the current Conditions of Carriage do so entirely at their own risk.3.6 Eurotunnel shall not be liable for any delay nor any consequences arising from compliance with these Conditions of Carriage.3.7 Eurotunnel shall be entitled to refuse Carriage to a Customer who fails to comply with the terms of these Conditions of Carriage.Vehicles fitted with LPG containers to power domestic services e.g.cooking, refrigeration, heating and water heaters are accepted as long as the containers are switched off, weigh no more than 47kg and are not more than 80% full.
If you pay by cheque, we must receive your cheque within 4 days of the date your booking is made, failing which your booking will be cancelled.
3.1 Eurotunnel agrees to provide Carriage to Vehicles, their Passengers, their Commercial Goods and Personal Belongings on its Shuttles to their destination terminal via the Channel Tunnel subject to and in accordance with these Conditions of Carriage provided that: 3.1.1 Carriage is permitted under the Regulations and not prevented by Force Majeure; 3.1.2 Customers comply with these Conditions of Carriage; 3.1.3 drivers accept liability for the embarkation and disembarkation of their Vehicle on to and from Shuttles; and 3.1.4 Passengers do not act in a manner likely to endanger any person or property or pose a threat to Carriage.3.2 Eurotunnel agrees to: 3.2.1 provide Carriage with reasonable skill and care and in accordance with the Regulations; 3.2.2 use reasonable endeavours to avoid causing any loss or damage to any Vehicle.3.3 In the event that Carriage is delayed, suspended or cancelled for any reason whatsoever so that Carriage is not, in Eurotunnel’s sole opinion, possible within a reasonable time then Eurotunnel shall either, at its cost and in its sole discretion: 3.3.1 make arrangements for the Customer to travel to or from Calais or Dover (as the case may be) with another operator of cross channel travel services; or 3.3.2 cancel the Ticket and refund the fare paid by the Customer; or 3.3.3 offer the Customer the opportunity to cancel their Ticket and re-book Carriage at a different time (but on the same tariff band).
Customers rejecting this offer will receive a refund in accordance with condition 18.104.22.168.4 In respect of delay, disruption or cancellation, Eurotunnel is only liable to the extent stated in conditions 3.3.1 to 3.3.3.
vehicles fitted with an LPG tank as an alternative fuel) cannot be accepted for transport by Eurotunnel .
These have their own specific Terms and Conditions which apply in addition to these Ticket Terms.